Mostbet Casino Review And Free Chips Bonus Stephen Pheasant Memorial Fund
Content
- Player is facing blocked account during KYC procedure.
- Casino ignores player’s request for self-exclusion.
Journalist, expert in cultural sports journalism, author and editor in chief of the official website Mostbet Bdasd. Mostbet encourages traditional tricks by experienced players, such as bluffing or unreasonable stake raises to gain an advantage. Mostbet has a separate team monitoring payments to ensure there are no glitches. After all, at Bet India, we are all about betting safely and responsibly. To encourage first deposits from their new customers, MostBet also offers a time-sensitive welcome bonus.
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- The player from Peru has been blocked probably due to unfinished KYC.
- Seven days after your first signup, you must claim this sports welcome bonus using a qualifying deposit.
- Read our MostBet Casino review to discover more about this casino and decide whether it is a suitable option for you.
- The player’s unable to withdraw as all of his requests are rejected.
Finding a group with a broad range of views and tips leads to a greater selection of bets becoming available. Football predictions can also provide essential insights you may have missed when picking out your original football bet. It’s a handy tool to make planning for your football betting a little smoother. The 888sport Bet Calculator link is found in the footer area of our site.
The mobile casino offers the same game selection as the desktop version, ensuring that players can enjoy their favorite games wherever they are. The intuitive interface and responsive design make navigation a breeze, and the games load quickly, providing uninterrupted gameplay. Both individual and team players can participate, and the overall winner of the match can receive impressive cash prizes. The Mostbet mobile app is great for anyone playing on the go or at home. Mostbet Mobile Casino provides most of the casino games and betting options available on our desktop and mobile casino platforms. The application can be acquired for downloading from the bookmaker’s official website.
If that doesn’t work, you can begin betting via the mobile version of the site, which is available for all smartphones with a browser. Users can share their referral code and receive yet another 15% bonus on subsequent deposits. We use SSL encryption mode and all modern protection measures to help make the service safe for players. You can send all of your Mostbet complaints to the e-mail or write to the live chat. If you will find a Mostbet deposit problem, attach the file with Mostbet deposit screenshot and describe the issue in the email.
Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from Canada had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response. Consequently, the player’s account had remained active and he had lost an estimated amount of CAD 500.
As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player from Italy was facing issues with closing his Mostbet account as the required verification code hadn’t been received via email. He had expressed concerns about the casino’s alternative verification method, which involved sending a photo of his passport or ID card. The player failed to respond to the Complaints Team’s follow-up questions, resulting in the inability to further investigate the matter. The player from Portugal had difficulties with Mostbet casino, which refused to honor his withdrawal request.
The player from Mexico had experienced a prolonged issue with account verification at Mostbet casino which had frozen his account and delayed the withdrawal of 47k. He had provided all the necessary documents and attended a Skype interview over 60 days ago but was still being told to wait. The Complaints Team had contacted the casino to clarify the situation and Mostbet Casino responded, stating that the player’s account had been unfrozen.
The free bet value is €1, the maximum winning amount is €5, and the wagering requirement is x40. Place acca bets in both pre-game and live sections of Mostbet, add at least 4 selections with minimum odds of 1.2 and automatically increase your Ber Slip odds. All Free Bets must be wagered a minimum of 5x before they can be withdrawn. With the assistance of the FAQs, you can now easily navigate the login process and obtain the most from your experience. You is now able to confidently register and explore the amazing possibilities that await. With that at heart, let’s take a look at the bonuses and rewards that Mostbet has to offer.
Player is facing blocked account during KYC procedure.
I really enjoy watching live broadcasts and placing bets while playing. The odds are also very good, I have never seen such a good deal anywhere before. As for payment methods, there are many of them, and I use the most convenient payment systems for me. Below you will find our instruction with easy steps to get the application quickly.
For instance, the lowest tier allows you to earn $1 for every 600 points. Those in the highest tiers need only earn 120 points to claim that same dollar. This program costs nothing to join so it’s well worth your while regardless of how often or how big you bet. This can be especially frustrating for live bettors who need to place a bet right away. Aside from these minor issues, we can confidently say that MostBet is very user-friendly.
The software interface is logical and convenient for online sports betting through Windows. At MostBet Casino I could look for a decent offer of blackjack, roulette, poker and baccarat. If you wager money or perhaps to ticket the time, Mostbet try a secure and you may safe Indian gambling enterprise that is included with higher suggestions.
Despite having successfully completed all verification processes, his withdrawal had been pending for over 60 days without a valid reason being provided. The player had focused on sports betting and accumulated winnings without bonuses. The casino had only provided a standard response without any explanation for the delay. Despite the Complaints Team’s efforts to investigate and resolve the issue, the player had failed to respond to further inquiries.
Withdrawal limits are set to a maximum of 7500 each week and each month. The only reason for their high value is that they are higher than the maximum allowed for deposits, which is $100. The casino requires a minimum deposit of $20 to participate in its no deposit offers. Unlike other gambling operations, Mostbet Casino offers a 24/7 live chat support, which is the perfect option if you need to contact a representative directly.
The player from India had requested a withdrawal prior to submitting this complaint. He accused the casino of fraud, claiming they had provided false transaction numbers. After some back and forth, he had confirmed receiving part of his winnings but lost some in the process. We had deemed the case resolved as the player received the larger portion of his winnings. The player from Brazil had informed the casino of his gambling addiction and requested account blocking. However, due to the casino’s non-responsiveness, he had continued depositing and lost R$4,500.
For example, some events provide a virtual field to reflect the result and trajectory of each opposing side’s attack or the efficiency of defense. The 12-year-old strategy still attracts many prospective players to continue developing, the game-pioneer of the esports betting industry. Mostbet Betting Company is a leading online betting company that has been offering its services since 2008. The company offers a wide variety of sports, casino and other types of gaming options to suit different players’ preferences. It is regulated by the Turkish government and is one of the few companies that are allowed to offer these services legally in the country. If for some reason the bonus money was not transferred to us, it is possible that you did not follow the bonus wagering rules.
Experienced sports bettors know the importance of getting the best odds. After all, why risk $100 to win $90 when you could make that same wager and win $100? You can assess how good or bad odds are by calculating the odds margin. A lot of online bookmakers offer accumulator insurance, but not all of them are quite like this offer. If your parlay of seven legs or more misses by one, then MostBet will refund your stake up to $200 as a free bet.
They have been around for the last 10 years, offering no-deposit bonuses of up to $1000 with hundreds of slot games. Such options as Sports, Live, Casino, Live Casino, and Promos are included in the horizontal menu. At the bottom of the screen, you can find the site’s rules, support contacts, and app links. Mostbet program is an application with an interesting design in the brand colors of the company.
The player confirmed he was then able to access his account and request a withdrawal. 2 days later we received a confirmation that the money was successfully withdrawn so the complaint was closed as resolved. Its user-friendly interface, wide range of sports and events, live betting options, and secure platform ensure it is a top choice for sports betting enthusiasts. Whether you’re a seasoned bettor or new to the world of online betting, the Mostbet App has something to offer for everyone. Mostbet in Bangladesh offers a lot more than 30 sports to bet on, including cricket, football, tennis, basketball, and esports.
The complaints team then marked the complaint as ‘resolved’ in their system. The history of horse racing in Asia dates back centuries, so it’s unsurprising that the sport is one of the most popular in the region. Indians, especially, enjoy betting on horse races, but unfortunately, not all gambling apps in the country offer horse racing markets.
Casino ignores player’s request for self-exclusion.
The casino supports a wide variety of payment methods, including Credit, Debit cards, prepaid vouchers, e-wallets, cryptocurrencies, and instant banking methods. Supported currencies are EUR, USD, RUB, NOK, CAD, AUD, PLN, MXN, and BRL. The minimum withdrawal amount is always $10, but you can withdraw a maximum of $5000 weekly, and $15,000 monthly. You may play the Mostbet Aviator game whenever you want, from anywhere you are in the globe, as long as you have the app installed. The programme was designed to be as simple and straightforward to use as possible, and it features an appealing layout and an understandable user interface. Furthermore, it just takes up a small amount of space on your smartphone, so there is no reason not to give it a shot.
To send money, either uses the produced QR Mostbet code promotionnel or copy the address of the chosen cryptocurrency exchanger. Every month, customers who deposit with cryptocurrency are entered to win 1 Ethereum. Since gambling is barred from some GEOs where Mostbet has developed its presence, traffic is managed using mirror domains and domain redirects. With fun animations and visuals, this challenging game will keep users engaged while they wait for their chance at victory.
The thing is, each event on the parlay has to have odds of 1.70 or higher. Still, this offer will appeal to those who like putting together long-shot parlays. MostBet is offering a 125% up to EUR €300 welcome bonus to those who open a new account and make their first deposit within 7 days. To claim this bonus, simply select the ‘Sports Welcome Bonus’ when prompted as you make your deposit. If you deposit €100, MostBet will credit an additional €125 to your bonus account. Deposits of €240 or more will receive the maximum €300 bonus amount.
These all come together in a modern set-up, with excellent graphics and full-fledged support for all the latest online gaming technology. Players who prefer live casino games will be more than satisfied at Mostbet Casino. Wagerr is one of the most popular casino apps and it can be used as a platform for depositing and withdrawing money. There are a lot of payment methods supported, including bank transfer, debit and credit cards, prepaid vouchers, payment tokens, and cryptocurrencies.
The player from Brazil is experiencing difficulties withdrawing his funds. There was no response from the casino so the complaint was closed as ‘unresolved’. The player was asked to respond to this, but there was no reply so the complaint was rejected. The player from India has been waiting for a withdrawal for less than two weeks. We contacted the casino and found out that for some reasons the withdrawal requests were declined and the money was returned to the player.
However, due to the large amount of information that is processed at once, sometimes the mobile version of the site may work a little slower than we would like. This problem is especially relevant in two cases – with a poor quality Internet connection and with a not very new gadget that has problems with RAM. You can bet without worry and get your adrenaline fix by betting on anything from football to horse racing. For example, the best options now are the following games — Burning wings, Aviator, Sun of Egypt, Lucky streak 3, Sun of Egypt 2, Magic Apple, 3 coins, and Mostbet Fruits.
In traditional online casino games, it’s oxirgi versiyasi the RNG that determines the results of the overall game. These random number generators are independently tested and verified to make sure they’re accurate and fair. Jackpot slots, including popular titles like Tiger Jungle Hold and Win, are a highlight among Indian users.
The largest game class is ports, even though we and discovered a pleasant sort of table online game, scratchcards and Mostbet gambling games to try out. Every player wants to confirm the legality of the activities before signing up for the MostBet India platform. MostBet India is governed by a Curacao eGaming License, which is issued by an international agency in charge of monitoring and controlling online gaming. The license guarantees that MostBet India complies with the highest requirements for compliance and player funds.
The 1win promo code can be redeemed in India by applying SMWIN when you create your account for the first time on the platform. Keep in mind that it can be applied only once, so ensure that you use it when you create your login credentials on the 1win site. In case you face issues while signing up using the promo code, you can reach out to 1win’s customer service team using their AI chatbot. The site has 24×7 assistance to help you out with any problems that you may encounter. So, if you put in £100, you’ll have £200 to start your betting adventure. You’ll find free bets, cashback, and deposit bonuses to keep things interesting, no matter what you like to bet on.
Player’s struggling to withdraw her winnings.
However, the complaint was rejected because the player did not respond to our messages and questions. The player from Nigeria is not able to withdraw his winnings due to incomplete phone number verification. The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates.
The player confirmed receipt of his winnings, and we subsequently marked the complaint as ‘resolved’. The player from India had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.
For instance, you might see the odds on the Royals set at 1.75, and the odds on the Punjab Kings set at 2.2. The Royals here are the slight favourites, and if you wager ₹1,000, you’ll win a total of ₹1,750. Once you know what’s needed, head over to the Cashier section of your Profile. Input the amount you want to transfer and your payment details to complete the deposit. The amount of money you can make from a Telegram Tipster depends on how much you are staking and their history of being profitable over a lengthy period of time.
If you have an iPhone 4 or newer, iPad 2 or newer, download the Mostbet app. If you utilize the Mostbet mobile website instead of the app or the PC version, you will not be losing out on any benefits. If you are a fan of virtual games, then you will find a place on Mostbet India. To register on the Mostbet official website, click on the orange Register button in the top right corner and choose one of the four methods offered. At Mostbet, we keep up with all the current news in the cricket world and please bettors with bonuses to celebrate hot events in this sports category.
Mostbet’s financial statistics on real sports markets can help you make a successful and informed decision. Within 3 days, obtain the possibility to enlarge your funds by 60 bouts and withdraw them to your cash account. It is significant to keep in mind that playing with a live dealer you obtain a bet of 10%. Win back all the funds by placing cumulative types of bets on at the very least 3 events with odds of 1.4 and above for every event. Bonus expires 30 days after activation if you fail to achieve x5 turnover. Navigating through Mostbet is a breeze thanks to its user-friendly interface.
Customer Reviews, including Product Star Ratings, help customers to learn more about the product and decide whether it is the right product for them. Bet Constructor is Mostbet feature that allows you to build two teams at once. Fill in the fields with the required data and come up with a password and username. Get acquainted with the Terms and Conditions and confirm the registration.
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The loyalty program at Mostbet is all about rewarding you for sticking around. Mostbet has this cool cashback offer that lets you get back a bit of what you might lose. It’s a tiered system, so the more you bet, the more you can get back. If you’re in the UK, Mostbet has a sweet deal where you can start betting without putting down any cash. It’s a great way to check out the site and maybe even win something without any risk.
The site offers wagering markets for outrights in addition to real-time wagers. You can locate numerous sporting activities, consisting of cricket, football, kabaddi, basketball, tennis, and ice hockey. MostBet sportsbook has a loyalty rewards program through which sports bettors can earn perks like free bets, cashback, and exclusive promotions.
All slots offered at Mostbet Casino qualify for the free spins promotion.The promotions range from free bets, no deposit bonuses, cash back, and other incentives. Now, all you need to do is to log in and start enjoying some of the best casino games online. There are games from various providers from all over the world available. There is also a LIVE casino where you can take part in live games and compete with players in real-time. In the Mostbet app, you can enjoy sports betting and quality casino games.
To place the bet, you only need to click the Place Bet/Confirm Bet button, and that’s it. The wager will enter the system and appear in your active bets section. We constantly check the small print of the promotions to see if they are good value compared to the deals and offers available elsewhere on the market. All odds quoted are correct at time of publishing and subject to change. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The player from Spain is complaining about unauthorized transactions in his bank account. The player from Brazil is experiencing difficulties withdrawing their winnings. The complaint was resolved as the player managed to withdraw his winnings. The player from Portugal had his winnings cancelled due to an accusation of fraudulent activities and the account was blocked. The player provided his login details to another person and his account has been hacked. The player from Portugal has requested the permanent closure and deletion of their casino account.
If you want to use the mobile apk on your phone, you’ll need to download and install it. There is a range of things we consider when deciding which are the best betting apps and best casino apps on the market. TheTopBookies have reviewed in the next few lines each of these top online gambling apps in India.
It seems that the Mostbet marketing team put most of their efforts into football, with a higher than average number of betting markets available on the sport. This makes sense though, as football is the most bet-on sport in the world today. You can gamble on all the top leagues, competitions, teams and players. Get a risk-free bet of up to 100% on your football wagers from Mostbet.
Every time you make a selection, your bet slip will automatically pop up on the right side of the page. The deposit bonus will be credited within 3 days, and the administration gives 21 days to wager it. Mostbet Partners Program is among the most attractive affiliate programs in the global betting industry.
In terms of functionality, the mobile version is by no means inferior to the primary site. Moreover, the mobile version is effective even on outdated forms of smartphones. For iOS, everything is simple – there is the capability to simply turn on automatic updates in the App Store. Move money using your debit card or via one of the popular e-wallets. Mostbet also deals in cryptocurrencies, meaning you can trade in Bitcoin and other respected names.
Next step – the player sends scans of the identity documents to the specified email address or via messenger. The 250 free spins are given away in 5 instalments and must be spent within 24 hours of receiving the free spins. So, instead, access your player’s account through the mobile platform using the same login credentials you were given upon registration.
By exchanging them for bonus points, you will be eligible for free bets, increased cashback, private promotions, and other exclusive gifts. You can also bet on markets, like which group will certainly reach the finals or be the winner. However, the number of betting markets offered for football is less than we anticipated. For starters, there were a few spelling errors in the betting menu that makes the site look rather amateurish.
Often it takes less than an hour, but in some cases withdrawals can take up to a day – it also depends on the functioning of the chosen payment system. The commission is not withdrawn for replenishment and withdrawal of winnings. For fans of slot machines casino MostBet India has prepared a real surprise – more than a thousand slot machines! Engage in real-time with professional dealers across a variety of classic games, including Blackjack, Roulette, Baccarat, and more. Our live streaming technology ensures an immersive experience, bringing the thrill of live gameplay directly to you. Perfect for both novices and experienced players, MostBet Live Casino is where in fact the magic of real-time gaming unfolds.
Despite the delay and lack of communication from the casino, which caused distress to the player, the issue was eventually resolved. The casino confirmed that the funds had been successfully credited to the player’s gaming account, which the player later confirmed. A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting.
The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email. We contacted the casino and it informed us that the player’s account was finally unblocked after all the necessary reviews that could take up to 60 days.
The complaint was rejected because the player didn’t respond to our messages and questions. We ended up marking the complaint as resolved because the player informed us that all winnings were received. The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification.
On this platform, you can play Roulette, Blackjack, Tables, Slot machines, Retro Slots, Jackpots, Video Poker, and other games. MostBet bettors must confirm their identity to be able to withdraw their winnings. For doing that, you will need to send scans or photos of personal documents to the support service for verification. After your identity is verified, you are welcome to enjoy all the gaming world of MostBet. Mostbet also uses advanced encryption technology to protect users’ personal and financial information, and the platform’s payment options are secure and reliable.
In the ever-growing world of online casinos, Mostbet Casino shines as a top player. With its wide array of games, excellent user experience, and unparalleled customer support, Mostbet Casino has become a favorite among gamblers worldwide. This article will delve into the different aspects that make Mostbet Casino stand out from the competition and why it should be your go-to online gambling platform. You are certain to get exactly the same vast opportunities for betting and access to lucrative bonuses anytime. Mostbet’s betting it’s likely that updated regularly and reflect the current situation and trends in the sports world. Mostbet also provides statistics, live scores, and live streams for some of the events, which can help you create informed decisions and revel in the action.
The same is the case for the Champions League too – 10CRIC has 100+ markets whereas MostBet features over 450 different events for you to bet on. That is because the bookie offers a range of deposit methods, including local payment options that are popular in India. Thanks to that, most Indian players find it relatively easy to deposit at this bookmaker website and app. Here is a list of all the popular deposit methods the bookie offers. There is also a large library of casino games such as slots, poker, blackjack, etc. You don’t need a Mosbet aviator download to play in it, you can do this right in the app.
There are options here like Fast Horses, Steeple Chase, Instant Horses, Virtual Racing, and so on. To find these games simply go to the “Virtual Sports” section and select “Horse Racing” on the left. Also, you can always use the bonuses and check the game at the beginning without personal investment. Now you know all the crucial facts about the Mostbet app, the installation process for Android and iOS, and betting types offered. This application will impress both newbies and professionals due to its great usability. The system incorporates 10 levels, which are achieved progressively.
Therefore, the complaint was rejected due to lack of player’s response. 1win’s betting app is a top choice for Indian users, featuring a broad range of sports markets. New users can benefit from a 500% welcome bonus, spread across the first four deposits. Mostbet partners with other companies to provide customers with a variety of services. These services include betting on sports betting and online casino games, horse racing, esports betting. The company is one of the top three gambling companies in the world.
However, the desktop version suitable for Windows users is also available. Every new user after registering at Mostbet will get a welcome bonus of up to 25,000 INR. Join Mostbet on your smartphone right now and get access to all of the betting and live casino features.
In addition to improving efficiency in player performance analysis, Mostbet’s use of AI also has the potential to enhance future training methods. This has the potential to significantly improve player performance and ultimately, the overall success of a team. For both options for installing the application, the same problem may be relevant – the application is not available in the App Store. The thing is that the utility is available only for accounts representing a limited list of countries. There are two ways to get the bookmaker’s mobile program – directly through the App Store market and using the bookmaker’s website.
However, the player had insisted that the funds did not return to his account. Both the player and the casino had provided relevant evidence, but the issue had remained unresolved. The player had been advised to contact the casino’s licensing authorities. The complaint was closed as unresolved due to the casino’s no reaction policy.
Mostbet offers you the opportunity to dive into the world of betting and casino instantly. You’ll then be connected with a person service representative who is able to offer the assist you to need. Enjoy the thrill of cashing out early and make the most of your bets with the Mostbet app. With Mostbet, it is possible to bet with confidence realizing that your money is safe and secure. Allow installing software from third-party sources in the settings before achieving this, then open the downloaded file, and the installation will commence.
In the table below, you see the payment services to cash out funds from India. After the tournament final, all the winning wagers will be paid within 30 days, after which the winners can cash out their earnings. Besides, you can close your account by sending a deletion message to the Mostbet customer team.
We asked him for more details about his problem and for any communication he had with the casino. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint. The player from Serbia had had an issue with Mostbet Casino, where he had been unable to withdraw 738 euros despite having a verified account. The player’s withdrawal request had been rejected multiple times without a clear explanation.
How To Download Mostbet App In Nepal?
When the very first Real Time Gaming (RTG) casino was released in 2009, Mostbet Casino was a pioneer of the online gambling industry. The promotional offers and bonuses from Mostbet casino are quite standard in the industry. Mostbet has an easy registration process, but you must be at least 21 years old to participate in its sports betting events. It’s also important to note that you must have a social network account to register. However, if you have an older device, you can use its mobile client to access your account. Combine this with the ongoing promotions they have in the casino, you have got yourself a good weekend of non-sports gambling.
The variety of payment options is a big plus, making deposits and withdrawals smooth. The live betting feature is a hit, offering real-time action and the chance to bet with more insight. Mostbet offers a fantastic horse racing betting experience, with live betting options and competitive odds on UK and Irish races.
Simply said, you can receive a portion (between 30% and 50%) of Mostbet earnings. Upon completion of the registration process, a partner can get a dedicated manager who is available 24/7 to assist you with any problems and questions. This means that if you are from one of these jurisdictions, you can make use of the service as you wish. The license is valid for 5 years, and it is valid for players located in the US, Canada, and Australia. The welcome bonuses at Mostbet Casino are very generous, but their expiration times are fairly short, so make sure to act fast if you want to grab the bonuses. Only mobile gamers from the US and UK will be able to claim their bonuses, which means that other countries would have to withdraw their money to receive their bonuses.
The app features a 24/7 customer support system with in-app chat, providing quick and reliable assistance. New users can benefit from generous welcome bonuses, while regular players enjoy ongoing promotions like cashback offers and free bets. With easy access through Mostbet, comprehensive betting options, and a user-friendly platform, Mostbet ensures a top-notch betting experience for all users. Join today to explore the exciting opportunities available at Mostbet and take your betting to the next level. Below we give detailed instructions for beginners on how best to start betting at this time. The company actively cooperates with well-known status providers, regularly updates the arsenal of games on the website, and also offers entertainment for every taste.
The player from China had been unable to bind his mobile number to his Mostbet account, which was a requirement for withdrawals. Despite reaching out to customer service and providing the requested verification codes, he hadn’t received a resolution and then couldn’t log in to his account at all. It appeared the player had been in contact with a fraudulent email address that did not belong to the casino. We had informed the player that the casino would never request such sensitive information and the issue fell under cybercrime jurisdiction. As such, we were unable to assist further and the complaint had been rejected.
The player from Russia had had an issue with the KYC procedure at an online casino. His account had been blocked due to difficulties in providing information about account top-ups made with cryptocurrency. The player had suggested that access to his transaction history could have helped retrieve the necessary information. We had intervened and communicated with the casino on the player’s behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. Subsequently, there had been a delay in the player receiving his winnings.